Our commitment to quality ensures your vehicle remains in peak condition.
Coverage You Can Trust
Valor Carts, LLC warrants that your vehicle will be free from defects in materials and workmanship under normal use. If a covered part fails during the warranty period, we will repair or replace it at no charge.
Key Note: Parts replaced under warranty will not be returned to the customer.
Warranty Period
Lithium Batteries
Duration: Lifetime
Note: Includes defects from normal use; typical capacity loss is 1%–3% per year.
Complete Vehicle
Duration: 1 Year
Note: Covers the wiring harness and connectors; excludes wear-and-tear parts
Major Components
Duration: 1 Year
Note: Includes Motor, Charger, Controller, Rims, and Rear Axle Housing.
major component coverage
| Component | Warranty Period | Covered Failures | Notes / Exclusions |
|---|---|---|---|
| Complete Vehicle | 1 Year | Wiring harness short/open circuit; poor connector contact; damaged power lock; severe driving issues | Unauthorized disassembly, water damage, or misuse not covered |
| Motor | 1 Year | Bearing breakage; hub shell cracking; coil burnout; severe abnormal noise; operation failure | Unauthorized disassembly, water damage, or misuse not covered |
| Lithium battery | Lifetime | Defects from normal use, lithium battery lose about 1%-3% of capacity per year under normal use | Human error or use of non-approved chargers not covered |
| Charger | 1 Year | Short/open circuit, abnormal sound, insufficient/no charging, blown fuse | Unauthorized disassembly, water damage, or charging incompatible vehicles voids warranty |
| Controller | 1 Year | Short/open circuit, burnout, loss of control, failure of protection functions | Unauthorized disassembly or water damage not covered |
| Rim | 1 Year | Twisting or breakage | Damage from misuse not covered |
Lithium Battery Warranty
Our lifetime battery warranty provides protection against:
- Battery capacity degradation below 70% of original capacity
- Internal electrical faults or short circuits
- Battery Management System (BMS) failures
- Manufacturer defects in materials or workmanship
If a covered issue occurs, the warranty includes:
- Up to $2,500 in repair or replacement coverage
- Up to $125/hour in labor (per approved rate schedule)
- Repairs performed by Valor Carts or an authorized service center
What is Not Covered
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Improper Use: Damage from improper storage, misuse, or failure to follow instructions.
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Unauthorized Work: Any damage resulting from unauthorized disassembly, repair, or modification.
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External Factors: Damage, theft, or loss due to accidents, natural disasters, or external events.
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Wear-and-Tear: Consumables such as light bulbs, fuses, brake pads, glass, and connectors.
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Cosmetics: Scratches, dents, or paint cracking that does not affect operation.
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Water Damage: Water-related failures for electronic components.
How to
File a Claim
To receive service, you must provide a valid purchase invoice and contract.
Helpful Tip: If you cannot find your documents, we may be able to determine your start date using the vehicle’s VIN number.